Login FAQ

To secure access the online web portals, login requires established security information, including an individual employee number, password, and on-screen security check.

Trouble Logging In?

If you have trouble logging in, try the following.

• Make sure that your computer is connected to the Internet. Try to access another website, if it doesn't work, your Internet connection may be down.
• Compare the on-screen security check to the security check that you entered. Correct your entries if needed.
• Check your settings.
• Verify that any o's or zeroes were correctly entered.
• Some login information may include underscores, "_." Verify that any underscores, hyphens, and/or dashes are entered correctly. Confirm that all values are correctly entered.
• Delete your password, and re-enter it. Passwords are case-sensitive.
• Accepting the terms and conditions by selecting the checkbox is required before system access is granted. If this checkbox is clear, click on it, and try again.

Login Credentials

Login requires personal login credentials:

• Email or Employee Number,
• Role, and
• Password.  An employee's password is defined through the Employee ESS Pin Detail record and can be changed through the Change Password link on the login page.

Each organization has its own Client Code and Service ID.